At EZ Peptides, we are committed to providing high-quality research materials and professional customer service. This Refund and Returns Policy explains how return requests, refund requests, and order-related concerns are handled.

Please review this policy carefully before placing an order. By completing a purchase, you acknowledge that you have read and agree to the terms outlined below.

Important Notice

All products sold by EZ Peptides are intended strictly for laboratory research and educational purposes. Due to the nature of research chemicals, opened, used, or compromised products generally cannot be returned for safety and integrity reasons.

We encourage all customers to carefully inspect packages upon delivery and contact us promptly if any issues are identified.

Return Eligibility

Damaged, Defective, or Incorrect Orders

If you receive a damaged, defective, missing, or incorrect item, please contact our support team immediately.

Providing clear photographs and your order details will help us review the situation quickly. Where appropriate, we may offer a replacement shipment or a refund at our discretion.

Please note that claims related to shipping damage should be reported as soon as the package is received so we can assist effectively.

Non-Returnable Items

The following items are generally not eligible for return or refund:

• Products that have been opened, used, or have broken seals
• Products that show signs of improper storage after delivery
• Orders placed in error by the customer (wrong product, quantity, etc.)
• Products that have been compromised due to customer handling
• Any item returned without prior authorization from EZ Peptides

Because of the sensitive nature of research peptides and regulatory considerations, we maintain strict policies regarding product integrity once items leave our facility.

Refund Requests

Refund requests are evaluated in accordance with this policy and applicable law. Approval is not automatic and depends on several factors, including:

• Condition of the product upon receipt
• Whether the issue was reported within a reasonable timeframe
• Shipping and tracking status
• Nature and documentation of the reported problem

EZ Peptides reserves the right to approve, partially approve, or decline refund requests based on the circumstances of each case.

Refund Processing

Approved refunds will generally be issued to the original payment method used for the purchase whenever possible.

Processing times may vary depending on the payment provider, financial institution, and the specific details of the order. Most refunds are completed within 5–10 business days after approval, though additional time may be required in some cases.

How to Request Assistance

For all refund, return, or order-related inquiries, please contact our customer support team.

To help us assist you as efficiently as possible, please include:

• Your full order number
• A clear description of the issue
• Relevant photographs or supporting documentation

You can reach us at contact@ezpeptldes.com.

Policy Updates

EZ Peptides reserves the right to modify or update this Refund and Returns Policy at any time. The most current version will always be published on this page with an updated “Last Updated” date.

Continued use of the Website and placement of orders after any changes constitutes acceptance of the revised policy.

Contact Us

If you have any questions regarding this Refund and Returns Policy, please contact our support team at contact@ezpeptldes.com.